We’re confident that you will love our products! But, If you don’t, you can return your order within 14 days for a refund.

Our products are made by nature and crafted by hand, so no single piece is entirely the same. If you are not completely satisfied please contact us at customercare@kokoloko.uk within 14 days, providing photos of the product you are dissatisfied with.

We will gladly provide you with return instructions for a refund, or a replacement if this is your desire. 

No Returns or Refunds on Sale items.

PRODUCT GUARANTEE
We offer a lifetime guarantee. If one of your products ever gets damaged, we’ll offer you a replacement for free.

If you placed your order more than 30 days ago, we'll simply pass on the shipping and handling fees to you. You'll pay absolutely nothing for the product replacement.

SHIPPING FEES

• Customers are responsible for all return shipping charges except for faulty items or products damaged in transit.
• Shipping, handling fees and taxes are non-refundable.  

RETURN INSTRUCTIONS

1. Email customercare@kokoloko.uk, with the reason for the return, photos of the products you want to return and your order #.
2. Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval. 
3. You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
4. Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.

*Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsatisfactory packaging, we may provide a store credit.